Owner's Guide
A vacation home holds more than four walls.
It holds an achievement, a dream, a legacy. This is the complete guide to how CONEXXION partners with you — from the first conversation to the daily care of your property.
Who We Are
CONEXXION doesn't exist to manage properties — it exists to protect what they represent. We care for every home as if it were our own, with transparency, method, and hospitality, so every owner can enjoy the peace of mind that comes with owning a vacation home.
Our Story
Before we managed properties, we owned them. For more than fifteen years, we lived firsthand what most management companies get wrong — and built CONEXXION to be the company we always wished we'd hired.
Read our full story →What Sets Us Apart
Our difference begins where technology ends. Tools and automation are available to everyone — what sets CONEXXION apart is what only human care can build: relationship, care, personalization, transparency, operational excellence, and management. Every part of it converges on one word: trust.
The First Step
Every property begins with a conversation.
Before any proposal, we want to get to know your property up close: its location, its condition, the way you picture it being cared for. That understanding is what lets us build a management approach around your home from day one.
Three pillars guide that read: location, presentation, and management.
Location & Licensing
Communities approved for short-term rental, with permits and licensing in order.
Structural Condition
A property that's safe, functional, and well maintained.
Alignment with Our Standard
A shared commitment to keeping the property at the standard we build together.
Individual Assessment
Every property is evaluated on its own terms, with an honest read on what responsible management can realistically achieve.
Getting to know each property from the very first conversation is what lets us care for it the right way — with attention to the experience, the reputation, and the outcome you expect.
Transparent From Day One
How the partnership works
Clarity is its own form of care. The structure of a CONEXXION partnership is simple:
Monthly Management Fee
A small fixed monthly fee per property, dedicated to sustaining our local operation, management systems, and ongoing oversight of the property.
A Percentage of Gross Revenue
A percentage of the gross revenue generated by bookings — before any deductions — aligning our work directly with your property's performance.
Specialized Services, As Needed
Cleaning, maintenance, landscaping, pool care, pest control, photography, laundry, and other specialized services are carried out by a network of licensed vendors. CONEXXION coordinates every step — requesting quotes, overseeing the work, and reporting back — but does not perform these services directly.
Exact figures are part of the personalized proposal for each property — and the terms for ending a partnership, if you ever need to, are explained clearly before you start. No fine print. You also stay in direct control: you set the blackout dates for personal use, pre-approve any maintenance spend above an agreed amount, and water, electricity, and internet bills stay in your name, keeping everything transparent.
How the Transition Works
From first contact to operation, with method at every step
Most properties go live within two to three weeks of signing, depending on photography scheduling and any preparation needed. If your property is already under another manager, we take over communication with the distribution channels and migrate the calendar — the switch is handled with care, no confirmed bookings or guests left stranded along the way.
Phase 01 — Getting to Know Your Home
- 01
First Contact
We get to know you and your goals.
- 02
Assessment
We evaluate the property and its potential.
- 03
Market Review
A look at the market and the property's context.
- 04
Recommendations
Guidance on raising the standard, whenever it makes sense.
- 05
Preparation
Home staging coordination, professional photography, and listing setup.
Phase 02 — Operate & Evolve
- 06
Launch
The official start of operations.
- 07
Operations
Full management and hospitality, day to day.
- 08
Ongoing Contact
Close, proactive contact, starting from week one.
- 09
Reporting
Clear, regular reports.
- 10
Continuous Improvement
Ongoing adjustments to keep raising results.
Day to Day
Property care and the guest experience
Taking good care of guests is also a way of protecting your property — and its reputation. The two go hand in hand, every day.
Property Care
Routine inspections and coordination of preventive maintenance
Fast response to repairs, backed by a vetted network of local vendors
Inventory tracking and package receiving
Coordination of professional cleaning and turnover between stays
Guest Experience
24/7 guest communication, from first inquiry to check-out
Check-in and check-out handled by a local team
Support available seven days a week throughout the stay
Hospitality-grade standards that protect your reviews and repeat bookings
How It Works in Practice
Who does what
Owner
CONEXXION
coordination
Network of licensed vendors
execution
Inspection carried out by CONEXXION
Report to owner
Revenue Strategy
Pricing & distribution
Your property's rates are reviewed weekly across every booking channel, based on local events, seasonality, and competitor pricing — never a static calendar set once and forgotten. We also coordinate professional photography, manage listing content, and oversee presence across major booking channels, adjusting the mix over time based on what performs best for your specific property. The focus is method and constant attention.
Transparency
Transparency & reporting
Trust isn't promised — it's demonstrated. You receive regular reports on performance, occupancy, and results, along with a clear statement of revenue and expenses, with every line item accounted for. And whenever you need us, you get direct, human contact — you talk to the people caring for your home, not a call center.
Regular reports on performance and occupancy
A clear statement of revenue and expenses
Direct contact with the people caring for your home
Owner Portal
The Owner Portal is the platform built exclusively for owners, bringing reports, calendar, and communication into one place — another layer of organization, never a replacement for the direct contact you already have with us.
Bookings
Occupancy Rate
Revenue
Expenses
- Services completed
- Inspections completed
- Upcoming actions
Relationship
Far beyond management
CONEXXION doesn't just manage properties — it builds relationships. Our leadership is shared, decisions about your property pass through more than one set of eyes, and we grow organically, caring for every home as if it were the only one in our care. At CONEXXION, you're never just a number.
Our respect for the market
Orlando is home to many vacation home management companies — a number of them excellent. We recognize and deeply respect that work.
If you're already happy with your current management company, that matters. A good partnership deserves to be valued, and it isn't our place to try to change that.
CONEXXION wasn't built to convince satisfied owners to switch. It was built to offer our own way of caring for properties — grounded in trust, transparency, closeness, care, relationship, and personalization.
We believe there's room for companies with different approaches. And if your current experience ever stops reflecting what you expect, we'd be glad to show you how we work.
Every great partnership begins with a conversation.
Experience the CONEXXION standard in your own home
A simple conversation, followed by an honest assessment of your property's potential and a proposal built specifically around it.
Still have questions?
We've gathered the most common questions about how we work in one place.
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